Hopefully the text message above is an indicator that AT&T is looking to be more proactive in customer service.
AT&T has been ranked lowest in customer satisfaction as far as service is concerned. However, 98% say they’d buy another iPhone on AT&T because they’re so happy with the device.
I’m no huge fan of AT&T, but my service here in Nashville has been good and I’ve been happy with the service since I switched from Sprint for the iPhone back in 2007.
They have sent me several text messages (all free) letting me know about my minutes and text messages remaining, which I think is fantastic. The screenshot above shows a text message of a new cell site that’s been installed near my home.
I haven’t had to deal with customer service, but if the above image is any indication of how they’re being pro-active, I’m all for it.