My external drive which was the home of my iTunes library crashed a few weeks ago and NO, I didn’t have it backed up. I need to get a Drobo, but the first order of business was to see if iTunes would allow me to retrieve any of my past purchases.
I sent an e-mail to tech support and after a few days they sent back a reply stating that they would make an exception and allow me to download my files on a one-time basis.
Michael, iTunes Store Customer Support will let you download (at no charge) all the titles you purchased on this account that are still available. This does not include any item that has been modified or removed from the store since you purchased it. Please note that you may download your purchases only once, so this is an exception.
So I’ve begun the process of re-downloading what is still available to me as you can see in the image below.
I’m extremely grateful that iTunes support made this exception and allowed me access to 1812 files, but it’s also a little disconcerting. There were an additional 637 that were modified in some way so that they are no longer available to me. What disturbs me is not the fact that there are 637 items that I lost, but that my total iTunes files equals 2449. In other words, I’ve spent over $2000 in the iTunes store.
Of course that’s not including the 900+ CDs I have, so I’m beginning to think that I might have a problem. 😛
I switched to Amazon’s MP3 store a few years ago, looking for MP3s with less lockdown. I had a problem a few months ago with a few tracks that I’d purchased but was unable to download — customer service re-enabled those songs in my library within a few hours. I’m a happy camper. Plus they have tons of specials & free music samplers.
I completely forgot about my Amazon purchases! Thank you for the reminder. 🙂
Hey, wouldn’t it be really kewel if, like, you knew someone who could build you a server at home for syncing that crap to? Also it could be your VPN back to the office. Oh and it’d be free, save the hard drive(s).
I’m just sayin. That’d be neat….if you knew someone.
@Dan – damn comment spammers. :-